Privacy Policy for LaPorte Piano LLC

Last Updated: May 1, 2026

LaPorte Piano LLC ("we," "us," or "our") operates the website laportepiano.com. This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information we receive from users of the site.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you:

• Personal Identification Information: Name, email address, mailing address, and phone number (collected via contact forms, chat widgets, or scheduling tools).

• Technical Data: IP addresses, browser type, and usage data collected through cookies and tracking scripts (such as Google Tags).

• Piano Service Data: Information regarding your piano’s make, model, and service history.

2. How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain our piano tuning and restoration services.

• To notify you about changes to our services or scheduled appointments.

• To provide customer support via our web-to-text chat widget.

• To monitor the usage of our website and improve user experience.

3. SMS and Mobile Messaging (A2P 10DLC Compliance)

If you provide your phone number through our LeadConnector chat widget or contact forms:

• Consent: By providing your mobile number, you agree to receive text messages from LaPorte Piano LLC regarding your inquiries or service appointments.

• Opt-Out: You can opt-out of SMS communications at any time by replying "STOP" to any message you receive.

• No Sharing for Marketing: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal data exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Tracking and Cookies

We use cookies and similar tracking technologies (like Google Ads conversion tags) to track the activity on our website. You can instruct your cookies, but doing so may prevent you from using some portions of our site.

5. Third-Party Service Providers

We may employ third-party companies to facilitate our service (e.g., LeadConnector for chat, Google for analytics). These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Your Rights (CTDPA)

As a resident of Connecticut (or other applicable jurisdictions), you have the right to:

• Access the personal data we hold about you.

• Request the correction of inaccurate data.

• Request the deletion of your personal data.

• Opt-out of the processing of personal data for purposes of targeted advertising.

7. Security
The security of your data is important to us, but remember that no method of transmission over the Internet is 100% secure. We use commercially acceptable means to protect your Personal Information, including secure CRM storage for client records.

8. Contact Us
If you have any questions about this Privacy Policy, please contact us:

• By Mail: LaPorte Piano LLC, 509 Norwich Ave, Unit T-1, Taftville, CT 06380

• By Phone: 860.303.8681

• By Website:  laportepiano.com